Privacy Policy

This Privacy Policy describes how personal information is collected, used, and shared when you visit or purchase from our website. Raylodies is operated by Moonwhale LLC, which is the legal entity responsible for this website.

1. Information We Collect

• Device Information: browser type, IP address, time zone, cookies, and usage data.
• Order Information: name, billing details, email, and phone number (if provided).
• Support Communications: information you provide when contacting us.

2. How We Use Information

We use information to:

• deliver products and provide access,
• communicate about orders and support,
• detect and prevent fraud/abuse,
• improve site performance and offerings,
• comply with legal/accounting obligations.

3. Payments

Purchases are processed by Paddle as Merchant of Record. Paddle processes payment and billing data under its own privacy practices. We do not store full payment card details.

4. Cookies & Analytics

We may use cookies and similar technologies for functionality and analytics. You can manage cookies through your browser settings.

5. Sharing

We share information only as needed with:

• Paddle (payments/tax/invoicing),
• service providers supporting hosting, analytics, or email delivery,
• authorities where required by law, or to protect rights and prevent fraud.

We do not sell your personal information.

6. Data Retention

We retain order and support records as required for business, accounting, and legal compliance, then delete or anonymise when no longer needed.

7. Security

We use reasonable technical and organisational safeguards, but no system is 100% secure.

8. Your Rights

Depending on your location, you may have rights to access, correct, or delete your personal information. Contact us at hello@raylodies.com.

9. International Transfers

Your information may be processed outside your country depending on Paddle and our service providers. We take steps intended to ensure appropriate safeguards where required.

10. Changes

We may update this policy and will post changes with a new Effective Date.

Also see: Terms of Service and Refund Policy.